Technical support
Fast assistance when you need it most
In tube production, every minute of downtime matters. At Aisa, our technical support is designed with one objective in mind: keeping your production running efficiently.
Our experienced technicians and engineers specialize in laminate and extruded tube machinery, combining expertise in mechanics, electrics, automation, and tube production processes. This allows them to quickly diagnose issues, identify root causes, and restore your equipment to optimal performance.
Whether you need troubleshooting, process optimization, or technical advice, our teams work closely with you to minimise disruptions and maximise machine uptime.
This commitment to responsive technical support is reflected in our customer feedback: 91% of customers report being satisfied with Aisa technical support.
To ensure responsive support worldwide, Aisa service engineers are strategically located in France, the United States, Mexico, South Korea, and China, backed by the expertise of our headquarters in Switzerland.
Remote assistance for rapid problem-solving
Many technical issues can be resolved quickly through remote diagnostics. Aisa’s secure remote support allows our experts to access PLCs and HMIs, analyze machine behavior, and guide your team through corrective actions without waiting for an on-site intervention.
When a machine issue occurs, identifying the cause quickly is essential to limiting production downtime. Aisa’s remote assistance gives our specialists secure access to your machine PLC and HMI, allowing them to examine the machine status, review parameters and settings, analyse alarms and investigate operating conditions. With direct access to the relevant machine information, our experts can establish a more precise diagnosis and guide your team through the appropriate corrective actions, often without the need for an on site intervention.
What makes this support particularly effective is the expertise and experience behind it. Aisa technical support engineers know our machines in detail and build a strong understanding of each customer’s equipment and production environment over time. Their experience across Aisa’s worldwide installed base allows them to draw on similar applications and situations to identify potential causes more efficiently. And when additional expertise is needed, they can rely on specialists across Aisa, from process and automation to engineering and quality, bringing together the right knowledge to solve even complex issues.
When an on-site intervention is required, the remote diagnosis provides our service team with valuable information in advance. Our technicians can arrive better prepared, with a clearer understanding of the issue and the appropriate resources to address it efficiently.
Preventive maintenance – ensuring reliable production
Preventive maintenance is essential to maintaining consistent machine performance and avoiding unexpected downtime.
Aisa offers structured maintenance programs designed to keep your equipment running reliably over the long term. During scheduled service visits, our technicians:
- Inspect critical machine components
- Identify wear or potential misalignments
- Verify machine settings and performance
- Recommend improvements and training where needed
These proactive interventions help ensure:
- Higher machine uptime
- Stable and consistent tube quality
- Extended equipment lifetime
With tailored maintenance plans and expert technical support, Aisa helps you protect your investment and maintain a competitive production environment.