Customer Services
Your performance is our priority
At Aisa, after-sales service is not just support, it is a long-term performance partnership.
We help tube producers keep their lines running reliably, efficiently, and profitably throughout the entire lifetime of their equipment. From rapid technical assistance and genuine spare parts to preventive maintenance, upgrades, and expert process advice, our teams work alongside you to maximise uptime, optimise productivity, and extend the value over time of your investment.
With Aisa, you gain more than a machine supplier, you benefit from a partner dedicated to helping your production stay competitive, flexible, and future-ready in the fast-evolving tube packaging industry.
Trusted by tube producers worldwide
Delivering reliable support to production teams around the world is at the core of Aisa’s service philosophy.
Our commitment to responsiveness, technical expertise, and long-term partnership is reflected in our customer satisfaction survey results.
Key figures
-
92%
Satisfied with Aisa customer service -
91%
Satisfied with Aisa technical support -
89%
Satisfied with request processing speed -
96%
Value the relationship with their Aisa contact person -
88%
Satisfied with the quality of Aisa tooling
Results from Aisa customer service satisfaction survey 2024.
Discover our range of services
At Aisa, we support you throughout the entire lifecycle of your equipment.
Our services are designed to ensure your machines continue delivering the speed, quality, and reliability your production requires, today and for many years to come.
From preventive maintenance and spare parts availability to machine upgrades, performance optimisation, and operator training, our experts help you:
- Maximise machine uptime and productivity
- Maintain consistent tube quality
- Extend the lifetime of your equipment
- Adapt to new materials and production requirements
Providing outstanding technical support is not an extra service for us, it is part of the Aisa commitment.
Aisa key services include:
Reach your local contact person
We understand the value of localised support for clear communication and swift assistance. While our dedicated teams are based in key regions, they are backed by Aisa’s global expertise, ensuring you receive responsive and effective service wherever you operate.
AISA Automation Industrielle SA1896 Vouvry, Switzerland
China
South Korea
AISA Automation Industrielle France SASFR-51800 Sainte-Menehould, France
For urgent situations, our 24/7 hotline connects you directly with Aisa specialists, providing immediate guidance to help you resolve issues quickly and keep your production running smoothly.
Hotline number for Customer emergencies : +41 24 4820 110